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Suzanne's avatar

I was recently a patient in a teaching hospital with a very serious situation, and it was obvious to me that almost every person who was involved in my care was exhausted, overextended, and in adrenaline mode. Some even seemed raw. They had little capacity for communication. It was frightening and I felt even more vulnerable than my physical difficulties warranted because of my lack of trust in the condition of the staff. The residents could hardly walk straight, although they brushed their exhaustion off, “Oh, I’m used to it.” The idea that they would operate on me if need be? OMG! The system is completely broken.

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Stephanie's avatar

Thank you for the shoutout, Dr. Prasad! I feel very honored to be mentioned. A colleague shared this forum with me and I appreciate that my tweet has elicited such a thoughtful discussion; that was the intention!

The circumstances surrounding me calling off for work were more than just merely being a little tired and fatigued (every day of residency is tiring, haha!) but rather were after several days of severe sleep deprivation affecting my physical health. The full details need not be shared, but the message that it’s laudable to call in when you’re TRULY unable to care for patients is one I will continue to support. I am so happy a fellow resident was in a good place themselves where they were willing to lend a helping hand. It would be nice to have a system where someone else doesn’t need to get called in. But currently that’s unrealistic and that’s why we (at least in my residency) always have a solid number of people in the float pool. There’s always one person willing to help out, and knowing I’ll get to do the same for someone in the future makes me feel good. When someone’s really struggling, I want to be there for them. That’s why I went into medicine. I am sure many of us can relate.

The unfortunate irony of sharing details of personal experiences in an effort to improve systems for others means taking a risk of being viewed as selfish and attention-seeking. I’ll be honest, I actually WAS seeking attention from this post (isn’t that the point of Twitter? :D) - specifically I wanted the attention of other residents and healthcare workers. I want to encourage others to do exactly what I did, to share their own related experiences, and to hopefully feel less guilty in the process as we cultivate a culture where asking for help becomes less “taboo” and stigmatizing. Many of us in healthcare are people pleasers and it’s SO hard not to feel guilt or shame when asking for help - especially if it’s going to inconvenience someone else. The aim of my tweet was to elicit meaningful conversation and reflection about this. Because I definitely agree there is a delicate balance - as eloquently described- “that teaches trainees that medicine is not a profession where taking the day off should be done lightly with a medical culture that actually promotes fairness and learning.” We have to work together - through vulnerability and collaboration - to understand that balance. Conversation is the first step towards improving systems.

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